Refund and Returns Policy

Effective Date: July 19, 2026

At Dream Scaler, customer satisfaction is our priority. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are accepted.

1. Physical Products

If you receive a damaged, defective, incorrect, or incomplete product, you may request a return or replacement.

To be eligible:

The request must be made within 3 days of receiving the product.
The product must be unused and returned in its original packaging.
Proof of purchase (Order ID or Invoice) is required.

2. Non-Returnable Items

Returns or refunds will not be accepted for:

Products damaged due to customer misuse.
Products returned without original packaging (where applicable).
Products requested after the eligible return period.

3. Digital Products

Due to the nature of digital products (such as e-books, templates, software, downloadable files, or online resources), all digital product sales are final.

Once a digital product has been delivered, downloaded, or access has been provided, it is not eligible for return or refund, except in the following cases:

The wrong digital product was delivered.
The purchased file is corrupted or inaccessible and cannot be replaced.
The product cannot be delivered due to a verified technical issue on our side.

4. Refund Process

If your refund request is approved:

The refund will be processed using the original payment method whenever possible.
Refunds are generally completed within 7–10 business days, depending on the payment provider.

5. Order Cancellation

Orders may be cancelled before they are shipped or before digital delivery is completed.

Once a physical product has been shipped or a digital product has been delivered, the order cannot be cancelled.

6. Contact for Returns & Refunds

For any return or refund request, please contact:

Dream Scaler

Phone: +880 1575-717414